Yes and no. The portal to the Frenzy universe is a physical location housed in a building built in the mid to late 1800s in Mount Vernon, Ohio. The showroom is open only on special occasions and by appointment. However, you can find us at various conventions: just check our travel schedule.

We are very conscious of the impact of businesses and individuals on the health of our planet. We have performed an audit of our carbon emissions and have taken the following actions to reduce our energy consumption, the waste we generate, and our overall carbon emissions:

• We recycle everything we can. Many times, we can use items in our art. Anything recyclable that we can’t use in our art, we submit to the nearest recycling program that accepts that particular resource.
• We minimize our travel and commute as much as possible (Kris lives upstairs and walks to work each day!)
• We reuse boxes and as many other resources as we can, we recycle everything possible, and we compost our food waste.
• We use the "Carbon Neutral" shipment option on all shipments processed through UPS. This adds between $0.05 to $0.20 to the cost of every UPS shipment, depending on the method of shipment (e.g., Ground vs. Air).
• We buy carbon offsets through TerraPass to neutralize the impact of our business and personal activities.
• We use energy-efficient appliances, fixtures, and light bulbs whenever possible. However, we are housed in a building that was built a century and a half ago, so we buy carbon offsets to help neutralize our energy usage.

All of our images are copyrighted, and we fiercely protect our intellectual property. If you really must use our images, please contact us, and we can negotiate permissions. Otherwise, please don’t pirate our art.

Please check out our travel schedule.

Please see our blog entry titled “What is steampunk, anyway?” You can find it here.

Not at this time.

Depending on the item you want, we may be able to provide custom work. Any of the items branded "frenzy universe," and some items of the other brands, may be available in custom sizes or colors. In addition, we welcome a challenge, so if you have a costume idea or other apparel or art idea, we may be able to help. Please contact us to discuss the project you have in mind.

Please contact us and let us know what item and what size you’re interested in, and we’ll see what we can do!

If you wish to cancel your order, you must do so within 24 hours of placing the order. Special Order or Custom pieces cannot be canceled once the work on the item has begun. If, for some reason, an item is unavailable after you place your order, you will be notified via email as soon as possible and the remainder of the order will be sent as requested. The unavailability of a particular item will not cancel your entire order unless you notify us that you wish to cancel the entire order.

We strive to provide clear, detailed product information on our website; to provide only the highest quality items; and to fill every order completely and accurately. However, mistakes and miscommunications do occasionally occur. If, for any reason, you are not satisfied with a product you purchased through www.frenzyuniverse.com, you may return most products for exchanges or for a full refund of the item cost. Please read the following information for details on our return policies.

WHAT can be returned?
We will happily accept returns on most items still in new, unused condition. Items that have been worn, altered, or damaged by the purchaser are not eligible for returns or refunds. Certain items are NOT eligible for returns due to the nature of the items and how they are used or worn (e.g., undergarments). Any item that is not returnable will state this exclusion in its description. Frenzy Universe guarantees any of its products in a new and unused condition (unless otherwise noted in the description, such as military surplus) but does not accept responsibility for altered or abused articles. If you wish to return an item, please contact us via email or phone (740-393-3400) before sending the item(s) back. Unauthorized returns are subject to a 10% restocking fee, so please remember to contact us first!

By WHEN do items need to be returned?
All returns must be initiated within 2 weeks of receipt of the item. In other words, within 14 calendar days after you accept delivery of the item(s), you must contact us via email or phone so that we may expect the return. We must receive either the returned package or verifiable tracking information on the package within 2 weeks (14 calendar days) after the return is authorized.

To WHERE do items need to be returned?
Return items to our home office: 5 East Vine St., Mt. Vernon, OH 43050.

HOW do customers return items?
Simply email us to let us know which item(s) you are returning and the reason for the return. Then, send the item(s) back, and we will perform a refund. Contact us by email, or call us at 740-393-3400 to initiate a return. Once you have received a Return Authorization, you may ship the item to the address above.

SHIPPING for returns
For returns that result directly from an error of the staff at Frenzy Universe, we will issue an electronic call tag, or a pre-paid UPS Returns Label, and the return shipping is on us. If the return is a result of your error or discretion, you will be required to pay for return shipping. Original shipping fees are nonrefundable. However, if you choose to exchange an item for another item, we will ship the new item at no cost to you, provided that the shipping cost of the new item is approximately the same as the shipping cost of the original item.

REFUNDS for returns
All returns paid for by credit card will be refunded back to the original credit card on which merchandise was purchased as soon as possible after returned merchandise is received, minus any applicable restocking fees or shipping fees as stated in above policies. Most of the time, we will initiate the return the same day that we receive the returned merchandise, but credit card processing may take a few days, and Frenzy Universe cannot guarantee the date on which your funds will be available to you.

What is probably happening is that you have disallowed cookies in your browser. Session cookies allow the system to keep track of where you are in the browsing and checkout system. To fix this issue, you’ll have to go into your browser Preferences to allow session cookies. This process varies slightly by browser, but here is the basic formula:  

1. Go to the Tools menu at the top of the browser window, or into the browser menu (e.g. “Firefox”)
2. Click on Internet Options or Preferences
3. Enter the Privacy or Security menu
4. Check “Allow cookies” or “Accept cookies from sites”

Please note: this process is commonly far more convoluted than this simple outline would indicate. For specific instructions about your browser, we recommend visiting this google support article. 

In your shopping cart, fields on the lower left-hand corner prompt you to enter your coupon codes or gift-certificate codes before entering the checkout system. Simply input your code in the appropriate field and click "Apply coupon" or "Add gift card" before clicking the "Checkout" button on the lower right of the shopping cart.

Please contact us and let us know what item and what size you’re interested in, and we’ll see what we can do! Some items may be available from our suppliers; however, some items are unique or made from supplies only available in limited quantities. We will work with you in finding an acceptable replacement in the event this is the status of the item you desire.

International orders may result in taxes, tariffs, or brokerage fees that are imposed by your nation or by the company that imports your items from the United States. These taxes, tariffs, and fees cannot be predicted, and the payment of such fees are the responsibility of the purchaser.

We normally ship on Monday, Wednesday, and Friday, unless we are away from the workshop to attend a convention or other event. In most cases, orders ship within 2 business days of being placed, with the exception of back-ordered items or custom pieces. You will be notified if any particular item on your order will be delayed in shipping. Delivery of orders is dependent upon the shipping method you choose when checking out. Frenzy Universe will do everything in its power to get your order to you quickly and efficiently. However, we ask that you keep in mind that there are often outside forces that may impede the delivery of your items by a specific date. Frenzy Universe is not responsible for natural disasters, inclement weather, traffic accidents, “Acts of God,” or any operational hurdles faced by transportation companies with whom we work.

Any expected delays in shipping, which may be caused by our attendance of conventions or other personal or business events, will be noted on the website. We appreciate your patience during these times.